Need help using Goldminds? You’re in the right place. Below are answers to our most commonly asked questions from parents and caregivers.
You can create a personalized bedtime story in just a few taps. Go to the Create tab in the app, select your child’s profile as the Main Character, and then choose the type of story you’d like. We'll generate a customized audio experience with your child as the hero of their very own nighttime adventure. These stories are designed to be imaginative, calming, and personal—perfect for bedtime or wind-down moments.
Simply tap any story in your Goldminds library to begin playback. You’ll hear a gentle voice narrating the story along with relaxing background music and subtle soundscapes. All stories are designed to end softly so your child can fall asleep naturally without abrupt interruptions. You can also filter stories by length, mood, or theme to find the perfect fit for your evening.
Goldminds is available on both the Apple App Store and Google Play Store. You can search for "Goldminds" in your app store or visit our Downloads page for direct links. Installation is free, and you can start with a 7-day free trial.
Setting your child’s age helps Goldminds recommend the most age-appropriate stories for your family. Just tap the Profile icon in the app, select your child’s avatar, and use the slider or dropdown to choose their age. You can update this at any time as your child grows, and the story library will adjust to fit their developmental stage and interests.
To download a story for offline use, long press on the story, then tap "Download offline". Once it’s downloaded, you’ll see a checkmark. The story is now saved to your device and can be played without Wi-Fi, cellular data, or even in airplane mode. This is great for travel, camping, or any bedtime away from home.
You can create a custom story playlist by long pressing on any story and selecting "Add to queue". This adds the story to a queue, which acts like a bedtime playlist. It’s perfect if your child has a few favorite stories they like to listen to in a row, or if you want to create a routine with a set of calming adventures each night.
Every child is different—some fall in love with Goldminds right away, while others need a bit more time or the right setting. Try playing a story during the day when there’s no pressure to fall asleep—like during breakfast or on a car ride. Look for themes your child already enjoys (like unicorns, outer space, or animals), and start with those stories. Another great trick? Use the custom story creator to add your child’s name into the adventure. When they hear their name in the story, it becomes a fun and familiar experience just for them.
You can cancel your subscription at any time through your app store account. Here's how:
Or go directly to: Manage Subscriptions on Apple
Or go directly to: Manage Subscriptions on Google Play
Yes. All purchases are handled by Apple or Google, depending on your device. You’ll need to request a refund through the same platform you used to subscribe.
Apple handles all refund decisions directly.
Google typically processes refunds within a few days.
Still need help? Use our Contact form and we’ll do our best to assist you.
Google Play allows shared access through its Family Library, but only for apps or books that were individually purchased—not subscriptions. However, if your family wants to use Goldminds across multiple devices, the easiest solution is to log in with the same email and password on each device. This will let your child listen on more than one phone or tablet using a single subscription.
By continuing to use Goldminds, you agree to our privacy policy. You acknowledge that if you’ve already used your free trial, you will be charged.
